Return&Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or low quality item).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Return Shipping Charges
1. We'll payfor the return shipping due to an error by the manufacturer or our site(defective or damage products, non-compatiable Products, missing accesories ect.)
2. Customer will pay for the return shipping if the returning is due to your own reasons(Dissatisfied with the product, don't like it, or bought the wrong product)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mail boardroad@cbnb.com.cn